
A short introduction to the workshop instructors and why their background should inspire potential student’s confidence.
We’ve sent your unique tracking number in your shipping email so you can follow your order’s journey. If you don’t see it right away, just have a quick peek in your spam folder – sometimes our emails end up there by mistake! You can also easily find your tracking number in your order history within your customer account on our website.
Please reach out to us beforehand and let us know about the issue so we can guide you through the process. You have a generous 60 days from when you received your order to make a return.
Regarding return shipping:
Just so you know, we never charge a restocking fee, which is pretty neat!
We’ll process your refund as soon as we receive and check the returned item. Please be aware that it might take up to 15 business days for the funds to show up in your bank account after we’ve issued the refund.
If you need to make any tweaks to your order details or shipping address, you’ve got a 4-hour window right after you place your order to do so. Just shoot us an email at support@steptosportuk.com, and we’ll help you out! After those 12 hours, your order heads into production, and unfortunately, we won’t be able to make any more changes or cancel it.
The total time from placing your order to having the package arrive at your doorstep is currently estimated to be within 8 – 11 business days. For modification orders, the handling time time is expanded 2-3 business days.
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