You can cancel your order without any charge, provided it hasn’t moved too far along in our system. You’ve got a 2-hour window from when you placed the order to make any changes or ask for a full cancellation. Just get in touch with our support team straight away at support@steptosportuk.com, and they’ll be happy to help.
If the order has entered the production phase (after the 2-hour window), unfortunately the order can no longer be cancelled, but possible returns will be made in accordance with normal return policies.
If significant modifications are required, please contact us to cancel your existing order. You may then place a new order to ensure accuracy.
Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the address that you would like to change it to. We can change the address until your order leaves our facility!
Style, Size, and Color Changes
Please note that modifications to your order can be accommodated provided they are requested prior to the commencement of the production phase. To request changes, please send an email to [insert email address here] with your order number in the subject line and a detailed description of the desired changes in the email body. We will process your request promptly and confirm the adjustments.